Privacy Policy Mr Lucky888 – Your Personal Data Protection

Mr lucky888 collects various types of information to ensure the services we offer run smoothly, securely, and satisfactorily for every member. Below are the categories of information we collect:

Personally Provided Information:

• Full name as it appears on your identity document.
• Date of birth for age verification purposes.
• Active email address and mobile phone number.
• Current residential address.
• Identity document details (MyKad or passport) for the KYC process.
• Payment method details such as bank account numbers or e-wallet information used.

Automatically Collected Information:

• IP address and device information used to access the platform.
• Browser type and version, and operating system.
• Game session data including login times, games played, and session duration.
• Deposit and withdrawal transaction records.
• Cookie data and similar tracking technologies.

All information we collect is for legitimate purposes and is necessary to provide you with the best service as a mr lucky888 member.

The data we collect is used solely for the following purposes:

We do not use your data for any purpose other than those stated above. Should we need to use your data for a new purpose not listed here, we will obtain your consent first.

Mr lucky888 does not sell, rent, or disclose your personal data to third parties without your consent, except in the following limited circumstances:

• Payment Service Providers: Required transaction details are shared with approved payment providers such as banks and e-wallet operators to process your deposits and withdrawals.
• Game Providers: Required game session data is shared with licensed game providers to ensure games run correctly and fairly.
• KYC Verification Services: Identity documents are shared with accredited identity verification service providers to ensure compliance requirements are met.
• Legal Authority: We will disclose required information to the relevant authorities when mandated by law, court order, or to prevent fraud and financial crime.

All third parties we work with are bound by strict data protection agreements and are prohibited from using your information for any purpose other than those specified.

The security of your personal data is the top priority of mr lucky888. We implement a range of technical and organisational security measures to protect your data from unauthorised access, breaches, alteration, or loss.

• 256-bit SSL encryption for all data transmissions between your browser and our servers.
• Database-level data encryption for sensitive information such as payment details and identification documents.
• Firewall and intrusion detection systems monitored continuously at all times.
• Role-based access control – only staff who require your data to perform their job duties are permitted to access it.
• Regular security audits by an independent third party to identify and address any vulnerabilities.
• Information security training mandatory for all mr lucky888 staff.

While we take all reasonable steps to protect your data, no security system can be considered 100% infallible. You are therefore also responsible for keeping your account password secure and not sharing it with anyone.

Mr lucky888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform so we can make continuous improvements.
• Functional Cookies: Saves your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Used to analyze aggregate usage patterns for internal statistical purposes.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the mr lucky888 platform. For more information on managing cookies, please refer to your browser's help guide.

Mr lucky888 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as your account remains active on our platform. Below are our data retention guidelines:

• Active account data: Retained for the duration your account remains active and for the required period following account closure in accordance with legal compliance requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
• KYC documents: Retained for the period required by anti-money laundering compliance obligations.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics data and cookies: Retained for a shorter period in line with its intended purpose.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

As a mr lucky888 member, you have certain rights regarding your personal data. We respect these rights and will handle every request carefully and within a reasonable timeframe:

• Right to Access: You have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: You may request the correction of any inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted, subject to legal retention requirements.
• Right to Restriction of Processing: You may request that we restrict the processing of your data under certain circumstances during an investigation or dispute.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact the mr lucky888 support team via live chat or email. We may need to verify your identity before processing your request to ensure the security of your data.

The mr lucky888 platform is intended for users aged 18 and above only. We do not intentionally collect or process personal data from individuals under the age of 18.

If we find that we have collected data from a minor without adequate age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on our platform are encouraged to contact us promptly so that appropriate action can be taken.

The mr lucky888 platform may contain links to third-party websites, such as payment provider or game software provider sites. This Privacy Policy applies solely to the mr lucky888 platform.

We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information to them.

Mr lucky888 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new technological requirements, or applicable legal obligations.

Any material changes will be communicated to you via an in-platform notification or through the email address registered to your account, at least 14 days before those changes take effect. The "Last Updated" date at the top of this document will be updated whenever changes are made.

Your continued use of the mr lucky888 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the mr lucky888 platform.
• Email: [email protected]

We are committed to responding to all privacy-related inquiries within 3 working days. For more complex complaints requiring thorough investigation, we will keep you informed of the progress within a reasonable timeframe.